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Neptune / 海王星
How can I send the log file to support?
Sometimes we may ask you to provide the Neptune app log file.
There are 2 ways to do this - the easy way and the not so easy way
The Easy Way
1. Go to the Home Screen
2. Long press the Neptune logo (press for about 3 seconds)
3. An email will be created with the log file attached and the addressee is
4. Send the email.
The Not So Easy Way
1. Open you phone folders or files menu
2. Go to Device Storage
3. Go to the folder
4. Find the file called
5. Send this file to
中文 (Chinese Simplified)